The Secret of Customer Care that You Must Know is article that made to avoid the mistakes of bad handling from company staff to the buyer.

If you new or need to increase the customer satisfaction this guide will help you. Let's begin.

The Secret of Customer Care that You Must Know.

M any mistakes of a company's personnel opinion about buyers, starting from internal errors, ways of looking at and how to deal with them so that conflicts often occur between buyers and sellers.

If this happens, then the one who will be harmed is the seller himself, therefore let us discuss about these errors so that they do not occur and repeat itself. The goal; the company is profitable, buyers are happy.

The Mistakes of Internal Customer Care.

You will find many complaints posted in newspapers, magazines and online media writed by a buyer.

How could this happen?

Show your finger right into the nose of the customer care or customer service straight. Because they are the spearhead of a company that deals directly with buyers

Disappointment, complaints and dissatisfaction of buyers will certainly be accommodated here.

Maybe someone said that not all errors were on the shoulders of customer care. That's right, I agree.

Because sometimes there are some parties who interfere in handling customer complaints such as the sales department.

This department in some cases often overstep customer care authority due to fear of losing additional orders or return orders from the buyer.

Or maybe the buyer submits a complaint to the sales department because they only know the company's contact is in this department.

This is certainly wrong, even though the customer care or customer service team must fight internally so that their authority is not ignored.

So that the buyer gets a certainty of information or a solution from the company.

If this error is not addressed, often the buyer gets a different answer from the two departments in one company which causes them to be confused.

So that it often causes emotion because they feel they have no certainty, especially if the solution offered by each other is contradictory.

Who is wrong?
Sure, the Customer care or customer service!

Where is the Buyer?

Most customer care or customer service views the buyer as a buyer not as someone who pays him so often treats the buyer improperly.

Some even treat customers like enemies that must be resisted and anticipated attacks.

It must be realized by the customer care or customer service one principle "You exist because the Customer exists".

Because, there is no way for customer care in a company if there are no buyers, who will pay them?

Well, if we already understand this, then the buyer should be placed in the top caste, because honestly they are the one who pays us.

Therefore, when a customer care treats not well, the buyer is basically digging their own grave, burying their own source of money and income. Funny and awkward right?

If you already understand this, then you already know how to treat your big boss because he is at the top level of the company hierarchy, right?

Buyer is not Me

I was very disappointed when buying a product, broken in just one week, which in my opinion should wearable for one year. But no guaranteed.

Once it feels like it, the money has gone out, the item destroyed. Sad.

Maybe I was a little comforted when I found a replacement item from the seller or the damaged item was repaired by them.

But I will be very very angry when the item damaged, it also gets unpleasant treatment from the seller, stumps twice.

I was surprised when I act as a customer care or customer service. I treat them same as the one-week seller of goods that got damage. Isn't that stupid?

Okay, we think you already understand what the purpose that said by the sentence above.

You want to be understood, helped and looked for by the seller as well as our buyers. Therefore treat them like we treat ourselves, because the Buyer is also my true self.

Look Lightly at Buyer Complaints

Do you know the famous toast in the corner there? or do you know where good grilled chicken is?

If you know, surely you will talk to your friends about this information. But remember, usually you only tell when you want to!!

But, try to remember, when you get an unpleasant service from a seller, be it services, food or goods, you must say to everyone repeatedly and repeatedly. If you can, write on FB, Twitter and so on.

Do you understand what I mean?

If not, let me explain. If a buyer is happy or satisfied with the seller's service, they usually only tell the closest person or their family !!!

But if they get disappointed, it feels like they want to spread their disappointment to the whole world, whether through newspapers, magazines, the internet, maybe if they can by television !!! Certainly.

Therefore be careful of the disappointment of the buyer. Apart from missing one subscription, it can also eliminate other prospective customers. Beware.

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That's it the discuss this time, about the Secret of Customer Care that You Must Know, in the future, Insya Allah I will discuss about the types of buyers and how to overcome them.